customer service

Tweet Quality customer service is the lifeblood of any business. If you understand that it costs more to find a customer than it does to keep one then you will appreciate the importance of good, quality customer service. Unfortunately, with the rapid rise of online businesses it has become apparent that the focus has turned [...]

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Tweet I often hear the word "professionalism" tossed around, but sometimes people think that it simply means looking good, having a great website, products, etc.  While that's all part of being professional there's also the piece about dealing with others that a lot of people miss.  Take for example this morning, I was trying to access an [...]

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